Recently, we received feedback that a delivery rider/driver had difficulty locating our store. We’re currently looking into the issue and would like to make the donation delivery process smoother for everyone! 💚
Before booking your delivery, please follow these important steps to ensure your donated items reach us safely and without any hassle.
📍 STEP 1: Make Sure the Delivery Address Is Correct
Please provide the correct address to your rider/driver:
Reuse Swap Store
PV128, First Floor, Unit 1-42, Setapak, Kuala Lumpur.
Location guide: Take the lift beside Sun Thai Restaurant to the first floor, then turn right to find our store.
Refer this video for more details: Location Guide to Reuse Swap Store
Please double-check the address and share our location guide with your rider/driver before the trip to help them locate us more easily.
🚚 STEP 2: Select Door-to-Door Service (Including Loading & Unloading)
When booking your delivery, please select door-to-door service and ensure the rider/driver is responsible for loading and unloading the donated items.
Please do not arrange for the rider/driver to leave the items at the lobby.
Why is this important?
We usually have only one storekeeper on duty to manage the store. If our storekeeper needs to leave the store to collect donations from the lobby, the store may be left unattended.
Your cooperation helps us keep the store secure while ensuring your donations are received properly. Thank you for understanding! 💚
📞 STEP 3: Request an Alternative Contact Number for Your Rider/Driver
Our official WhatsApp number is strictly for text messages only — no calls, please.
Our admin chat service is available Monday to Friday, 9:00 AM–4:00 PM, and is unavailable during weekends.
To avoid communication issues, please contact us in advance to request an alternative contact number for your rider/driver’s reference.
This will help the rider/driver contact the appropriate person if they have difficulty locating our store or need assistance upon arrival.
🕒 STEP 4: Schedule Your Delivery During Our Operating Hours Only
Please arrange your donation delivery within our current operating hours:
Monday–Wednesday: 12:00 PM–6:00 PM
Thursday–Friday: CLOSED
Saturday–Sunday: 10:00 AM–6:00 PM
Please ensure your rider/driver arrives during our operating hours.
Why must deliveries follow our operating hours?
Our store may be unattended outside our operating hours. If your rider/driver arrives after we close, please expect that they may need to leave your donation outside our store door, at our designated donation drop-off point.
Don’t worry! 💚 Our storekeeper will collect the donated items during our next operating hours.
To avoid any inconvenience, we strongly encourage you to schedule your delivery within our operating hours whenever possible. Thank you for your understanding and cooperation!
💚 Thank You for Helping Us Make Donations Easier!
We truly appreciate every donation and your effort to give pre-loved items a second life. By following these steps, you help us receive your donations smoothly and keep our store running safely.
A little planning goes a long way. Thank you for supporting Reuse Swap Store 🌱
For enquiries or to request the alternative delivery contact number, please message us via WhatsApp during our admin service hours.
Read also: Donating via Lalamove or Third-Party Delivery? Please Read First!