Help & FAQ

Frequently Asked Questions About Donating and Reusing Items in Kuala Lumpur

FAQ
FAQ 1: General Information:
What is Reuse Swap?

Reuse Swap is a community reuse and donation store in Kuala Lumpur where people can donate, swap, and take usable items for free to reduce waste and support sustainable living.

Where to donate / swap unused items?

Our store is located at : 1st Floor, 1-42, PV128, Jalan Genting Kelang, Setapak, 53300 Kuala Lumpur.

Is the store open everyday?

Our store open from Saturday to Wednesday from 930am – 530pm. Closed on Thursday, Friday and public holidays.

Is everything free?

Yes. There are no fees for donating, swapping, or taking items.

FAQ 2: How It Works
How does swapping work?

Bring items you no longer need and take something useful in return. No money is involved.

Do I need to bring something to take items?

It’s encouraged to swap, but you can still take items by helping with small tasks in the store.

How many items can I take or swap?

There is no strict limit, but we encourage fair swapping based on item value.

FAQ 3: Donations

Please refer here for the list of allowed and non-allowed items for our Reuse Swap store.

What items can I donate?

You can donate clothes, books, toys, household items, electronics, and other usable goods that are clean and safe

Do you accept used clothing?

Yes, as long as they are clean and wearable. We do not accept underwear or damaged items.

Do you offer a pickup service?

We currently don’t have the staff or transport to offer a collection service to keep our overhead low. 

Do you accept furniture or large items?

We accept small furniture only due to limited space.

FAQ 4: Community & Access
Can anyone use the store?

Yes, the store is open to everyone regardless of background or income.

Can businesses or sponsors support Reuse Swap?

Yes, companies can support by providing space or resources. Contact us through our website for more details.

FAQ 5: Environmental Impact
How does Reuse Swap help the environment?

It reduces landfill waste and encourages people to reuse items instead of throwing them away.

Is reuse better than recycling?

Yes. Reuse uses fewer resources and less energy than recycling because it avoids processing materials.

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