Help & FAQ
FAQ 1: General Information:
Q: What is Reuse Swap?
A: Reuse Swap is a community store where people can donate or exchange unused items for free. It helps reduce waste, support those in need, and encourages sharing without using money.
Q: Where is the store located?
A: You can find the location details on our website.
Q: Is the store open every day?
A: Yes! The store is open 24/7, including public holidays. The door is always open.
Q: Do you charge any fees?
A: No. Everything in the store is free. There are no charges for donating, swapping, or taking items.
Q: What is the goal of Reuse Swap?
A: To reduce waste, promote sustainability, and help people by sharing items freely in a cashless system.
Q: Can anyone use the store?
A: Yes, the store is open to everyone, no matter your age, background, or income.
Q: Is there an age limit to volunteer?
A: No age limit. Anyone can help.
Q: How do you maintain the store?
A: Sponsors support the store by offering space and covering basic costs. The store is self-service and has no staff to keep expenses low.
Q: How can I or my company become a sponsor?
A: Sponsors can change their unused shop or warehouse space to a reuse swap store. They cover costs like racks, maintenance, and utilities. Contact us via email on our website for further information.
Q: Do you offer donation pick-up services?
A: No. To keep costs low, we don’t provide pick-up.
Q: Do you provide jobs?
A: Not at the moment. We rely on volunteers and community support.
Q: Can schools or clubs get involved?
A: Yes! Group visits and events are encouraged.
Q: Is this store related to any religion?
A: No. Everyone is welcome, regardless of religion, race, or nationality.
FAQ 2: ENVIRONMENTAL BENEFITS
Q: How does Reuse Swap help the environment?
A: It helps by reducing trash sent to landfills and encourages people to reuse items instead of throwing them away.
Q: Is this better than recycling?
A: Yes, reusing items uses less energy and resources than recycling.
Q: How can I help reduce waste?
A: Instead of throwing things away, donate or swap them at Reuse Swap.
Q: Why should I swap instead of buying new?
A: Swapping saves money and helps reduce pollution from making new things.
Q: Do you compost or recycle?
A: Not yet. We don’t have enough space or people to handle composting and recycling.
Q: How can I teach kids about reusing?
A: Bring them to the store! Let them choose reused toys and learn from the experience.
Q: Is Reuse Swap a zero-waste store?
A: We try our best to produce as little waste as possible.
Q: Does this support a sustainable lifestyle?
A: Yes! Swapping is a simple way to live more sustainably.
Q: Who benefits from the store?
A: Everyone – the planet, donors, swappers, and people who need help.
Q: Can poor families take items for free?
A: Yes. The store supports people in need. We kindly ask them to help with simple cleaning in return.
Q: Are the items only for poor people?
A: No. Anyone can take or swap items by helping out a little in the store.
Q: How can I volunteer?
A: We don’t have an official volunteer program yet, but you can help by bringing in items from your home, neighbors, or workplace.
Q: Do you work with any charities or NGOs?
A: No. This is a community-led project, not part of any NGO.
Q: How does this store help the poor?
A: It gives free access to daily essentials without needing money.
Q: How does it help the rich?
A: It helps them clear out unused things and gives them a chance to do good by donating.
FAQ 3: HOW SWAPING & DONATE WORK
Q: How does swapping work?
A: Bring an item you don’t use anymore and take something you need. No money involved.
Q: Do I have to bring something to take something?
A: It’s better to swap, but if you don’t have anything now, you can still take something by helping with small chores in the store.
Q: How many items can I swap at once?
A: We suggest swapping items of similar value, but we’re flexible as long as it’s fair.
Q: Do I need a membership?
A: No membership required. Just come in and swap.
Q: Do you track who swaps what?
A: No. It’s based on trust. You can fill out an optional online form to help us improve.
Q: What if I don’t have anything to swap today?
A: No problem! You can bring items another day.
Q: Can I donate now and swap later?
A: Yes, that’s totally okay.
Q: Can I return items I took?
A: Yes! We love it when items get reused again.
Q: Do you check item values for swaps?
A: No. Swaps are based on honesty and trust.
Q: Can I swap any type of item?
A: Yes, swap across any category based on what’s available.
Q: How do I donate items?
A: Bring your items to the store and place them on the correct shelf. If unsure, put them in the “Not Sure” area.
Q: Do I need to register before donating?
A: No need to register, but online forms are encouraged.
Q: Is there a limit to how much I can donate?
A: No limit. All items are welcome.
Q: Do you give donation receipts?
A: No, we don’t provide tax or official receipts.
Q: Will my donation go to someone in need?
A: We can’t guarantee it, but everything is based on trust and community sharing.
FAQ 4: ITEM ACCEPTANCE
Please refer here for the list of allowed and non-allowed items for our Reuse Swap store.
Q: Do you accept used clothing?
A: Yes, as long as it’s clean and still wearable. No used underwear or lingerie, please.
Q: Can I donate shoes?
A: Yes, if they’re in good condition.
Q: Do you accept furniture?
A: Small furniture only, due to limited space.
Q: Are food items accepted?
A: Yes, but only non-perishable food in good packaging.
Q: Do you take hygiene or personal care items?
A: Yes, if they are still in good condition.
Q: Can I donate broken items?
A: Only if they are safe and still usable.
Q: Do you accept books and magazines?
A: Yes, including educational materials.
Q: Can I donate electronics?
A: Yes, if they are working or fixable.
Q: What about large appliances?
A: Only if they fit on our racks and are working.
Q: Can I donate makeup or skincare?
A: Yes, if it’s still in good condition.
Q: Can I donate toys?
A: Yes, but avoid anything unsafe or broken.
Q: Is there a list of acceptable items?
A: Yes, check our website for the full list.
Q: Can I donate new items?
A: Absolutely! New and unused items are welcome.
Q: Can businesses donate extra stock?
A: Yes, we gladly accept stock or surplus from companies.
Q: Can I donate expired items?
A: Only if they are just slightly past the “Best Before” date and still safe.
Q: What about broken electronics?
A: Yes, if they can be fixed. Unsafe ones are not accepted.
FAQ 5: STORE RULES
Q: Is there a time limit to browse?
A: No. Take your time and enjoy looking around.
Q: Can I resell items I took?
A: We don’t encourage that. Please take items only if you need them.
Q: Can I visit as often as I want?
A: Yes, come anytime!
Q: Can I return or exchange items?
A: Yes. Feel free to return things for someone else to use.
Q: Do you have CCTV?
A: Yes, for everyone’s safety and to keep things transparent.
Q: Do you accept online donations?
A: We don’t take money, but you can help by sharing about us or volunteering.
Q: Can I leave feedback or a review?
A: Yes, we’d love to hear from you! Leave a comment on our website or social media.
Q: Can I suggest improvements?
A: Of course! Feel free to drop us an email.
Q: Do you deliver to the elderly?
A: No. We don’t offer delivery to keep costs low.
Q: Can I return items from another swap store?
A: Yes, as long as they’re still reusable.
Q: What happens if someone takes too much?
A: Base on trust. Probably nothing unless it’s serious, like theft.
Q: I only have 1 item to donate, but I want 2 items. Is that okay?
A: Yes. Just make sure the value difference isn’t too big.
Q: What if I donate 10 items but only need 1?
A: That’s great! Give as much as you like and take only what you need.
Q: Can I borrow items and return them?
A: Yes, feel free to return items after using them.
Q: Can tourists or foreigners use the store?
A: Yes, everyone is welcome!
Q: Are you worried about theft?
A: We have CCTV installed to help prevent any issues.